Business Process Services provider in Brazil

Business Process Services (BPS) provider in Brazil is for sale. A well established Business Process Services provider, serving a prominent client base in the energy sector, is available for acquisition. With 19 years of experience, this company has built a strong market reputation by delivering high quality, technology driven process management solutions across multiple states in Brazil. Operating in 10 states with 433 service locations, the company has a national reach and a diversified revenue base.

Key financial highlights

Consistent growth:

• CAGR of 3.5% (2021-2024)

Net revenue (USD million):

• 2021: $15.0M
• 2022: $18.5M
• 2023: $16.8M
• 2024: $16.7M

EBITDA margin:

• Ranging between 13.7% and 18.5%, demonstrating stable profitability.

Service portfolio

The company provides end-to-end business process management solutions across three core modalities:

• In-person service – Direct customer engagement and on-site support.
• Call center operations – Handling customer inquiries, technical support, and complaint management.
• Administrative support – Back-office processing, auditing, and compliance monitoring.

Its portfolio includes:

• Process management: Workforce coordination and system integration.
• Process monitoring: Auditing and compliance review to ensure service excellence.
• Customer service management: Inquiry handling, order processing, and technical support.
• Complaint resolution: Systematic handling of customer complaints to enhance service quality.
• Integrated service management: Real-time performance monitoring and efficiency tracking.

Geographical presence

The company operates in 10 states across Brazil, with a well-distributed revenue base. The top revenue-generating regions include:

• Ceará (CE) – 28.3% of 2024 Gross Revenue
• Bahia (BA) – 17.5%
• Pernambuco (PE) – 15.0%
• Espírito Santo (ES) – 11.0%
• Goiás (GO) – 9.6%
• Maranhão (MA) – 5.9%
• Rio Grande do Norte (RN) – 5.3%
• Rio de Janeiro (RJ) – 3.2%
• Mato Grosso (MT) – 2.2%
• Mato Grosso do Sul (MS) – 2.0%

Competitive advantages

• Strong market presence: A recognized leader in BPS for the energy sector.
• Diversified service offerings: Covering multiple aspects of business process outsourcing.
• Established infrastructure: 433 service locations and 2,870 employees across 10 states.
• Technology-driven approach: Utilizing advanced digital solutions to enhance service efficiency.
• Scalability & Expansion potential: Well-positioned for growth into new industries and geographies.