Founded in 2013, Contact Center offers custom-tailored customer service solutions for US companies seeking nearshore contact center services. They have over 1,000 seats capacity and operate 24/7.
Key Information
- Providing services to various industries like financial services, telecommunications, hospitality, and healthcare.
- The company’s key strengths include cost-effectiveness (over 50% more cost-effective than US domestic services), strong cultural alignment with the US, a proficient English-speaking labor pool, and disaster-free zones with robust business continuity plans.
- They are ISO 9001 and PCI certified, ensuring quality management and security standards.
- Additionally, as part of this package is a fully equipped vacant 700-seat call center facility in Mexico. This state-of-the-art facility includes redundant technology, UPS, power generators, multiple internet providers, training rooms, meeting rooms, and various amenities for employees. The facility was recently renovated and comes with a 15-year lease, making it an attractive investment opportunity for companies seeking a turnkey call center solution in Mexico.