Tier-1 Business Process Outsourcing (BPO) Call Center in Argentina

Opportunity to acquire a Tier-1 Business Process Outsourcing (BPO) and Contact Center platform based in Buenos Aires, Argentina, with over 30 years of operating history, strong client retention, and a highly defensible revenue base supported by deep integration with tier-one telecommunications operators. The Company operates as a mission-critical service provider, embedded within client infrastructure, delivering omnichannel customer experience solutions and advanced technical support workflows.

Business Overview

• Tier-1 BPO provider with ~750 employees
• Operations centralized in Buenos Aires with dual-site redundancy
• Serves leading telecom, healthcare, and large corporate clients
• Delivers complex, multi-process service environments (technical, commercial, and back-office)

Strategic Positioning

• The Company represents a highly defensible, Tier-1 platform in a consolidating Latin American BPO market, where competitive advantage is increasingly driven by technology integration and AI enablement, rather than pure labor arbitrage.
• Its deep integration with telecom infrastructure positions it as a quasi-internal operator, rather than a traditional external vendor—creating significant switching costs and high barriers to entry.

Key Investment Highlights

Long-Term Client Relationships & Revenue Visibility

• ~60% of client portfolio retained for over 10 years
• Anchor telecom client represents ~2/3 of revenues under long-standing SLA
• Embedded operational model creates high switching costs and strong churn protection

Differentiated, AI-Ready Platform

• Proprietary omnichannel platform (cloud-based)
• Enabled to transition from traditional BPO to AI-enabled customer experience services
• Exposure to higher-value non-voice processes (technical workflows, back-office)

Proven Operational Resilience

• Dual-site infrastructure with full redundancy (connectivity and power)
• Crisis-tested performance in Argentina’s most volatile macro environments
• Real-time telecom integration (fiber network-level connectivity)

Attractive Financial Profile with Upside

• Revenue: ~USD 10 million
• Reported EBITDA: 8–10% and Normalized EBITDA: 15+% (post adjustments, hopefully)
• Additional hidden value via ~USD 1 million NWC normalization

Institutional-Grade Transparency

• Fully audited financials (DFK International)
• 100% on-the-books operations (no informal exposure)
• Low legal and labor contingencies

Transaction Rationale

• Immediate access to stable, recurring cash flows
• Platform for regional buy-and-build strategy in LATAM
• Opportunity for margin expansion through automation and AI deployment

Strong fit for:

• Strategic BPO operators
• Telecom-integrated service providers
• Private equity investors targeting platform plays

Deal Structure

• Flexible transaction structures under consideration:
• Majority Acquisition (80%) with Management Retention (Put/Call over 36 months)
• Strategic partnership for regional expansion